winbox9 Privacy Policy

01Personal Information We Collect

winbox9 collects personal information during the account registration process and while you use our platform. Categories of information that may be collected include:

• Full name, date of birth and valid identity card number (MyKad) or passport
• Email address, mobile phone number and current residential address
• Payment account information including Touch 'n Go eWallet details, DuitNow account details and online banking account details (FPX)
• Records of deposit and withdrawal transactions
• History of gaming and betting activity on the platform
• Technical information such as IP address, device type, operating system and browser data
• Any communications you send to our customer support team

Collecting this information is necessary to allow winbox9 to verify user identity, process financial transactions, comply with international licensing requirements and ensure the platform is used responsibly by eligible players.

02How We Use Your Information

The personal information collected is used for the following purposes:

• Processing account registration and verifying user identity in accordance with licensing requirements
• Enabling deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX Online Banking and crypto assets (USDT, BTC, ETH)
• Sending account-related information, including transaction confirmations and security notifications
• Providing accurate and effective customer support
• Detecting and preventing fraud, money laundering and platform abuse
• Carrying out responsible gambling obligations including detection of problematic betting patterns
• Improving the user experience and refining platform services
• Complying with legal obligations and regulations set by our international licensing body

03Sharing Information with Third Parties

winbox9 takes seriously the trust you place in us. We do not sell or transfer your personal data to third parties for commercial marketing purposes without your consent. However, in the following limited circumstances, information sharing may occur:

• Payment Processors: Payment service providers that process your transactions, subject to strict confidentiality agreements.
• Technical Service Providers: Technical partners who assist in operating the platform infrastructure, with access limited to only the data required.
• Regulatory Bodies: Licensing authorities or legal bodies that require disclosure of information based on valid legal obligations.
• Fraud Prevention: Risk assessment agencies or fraud investigation teams in cases involving suspicious activity or breaches of terms of use.

All third parties working with winbox9 are required to comply with data protection standards equivalent to or higher than those we practise.

04Cookies and Tracking Technologies

The winbox9 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. There are several types of cookies used:

• Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your preferred settings such as display language and account preferences so they do not need to be re-entered on each visit.
• Analytics Cookies: Help us understand platform usage patterns in an aggregated and anonymous form for service improvement purposes.

You can change your cookie settings through your browser options. Please note that disabling certain cookies may affect some functions within the winbox9 platform.

05Data Security Measures

winbox9 implements various technical and administrative security measures to protect your personal information from unauthorised access, loss or unintended disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmission between your device and our servers
• Password storage using one-way hashing methods that cannot be decrypted
• Network segmentation and layered access controls for internal systems
• Regular security audits by independent third parties
• Regular information security training for all staff who handle user data
• Clearly documented security incident response procedures

While we take all reasonable measures, no security system can guarantee one hundred percent protection. You are also responsible for keeping your winbox9 account password confidential and not sharing it with anyone.

06User Rights Regarding Personal Data

As a winbox9 user, you have the following rights regarding your personal information that we hold:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to correct any information that is inaccurate or incomplete in your records.
• Right of Erasure: You may request deletion of your personal data, subject to data retention obligations set by licensing regulations.
• Right to Object: You may object to the processing of your data for certain purposes, particularly marketing communications.
• Right to Portability: You have the right to receive a copy of your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, contact the winbox9 customer support team via live chat or email. We will process your request within a reasonable timeframe and keep you informed of its progress.

07Cross-Border Data Transfers

As winbox9 operates under international licensing, your personal information may be stored and processed on servers located outside Malaysia. In such cases, winbox9 ensures that:

• Data transfers are only made to countries or regions with adequate data protection standards
• Appropriate data transfer agreements have been put in place with the parties receiving that data
• The protection standards applied are equivalent to the commitments we state in this policy

08Links to Other Websites

The winbox9 platform does not contain links to any other third-party websites. All content and navigation within this platform is internal. This Privacy Policy applies fully to all pages and sections within the winbox9.org domain only.

If you access the winbox9 platform via a link from another website, winbox9 is not responsible for the privacy practices of that originating website.

09Amendments and Updates to the Privacy Policy

winbox9 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each amendment will:

• Be published on this page with an updated effective date
• Be communicated to registered users via email or in-platform notification when the changes are significant
• Take effect as soon as it is published unless another date is specifically stated

We encourage you to review this page periodically. Continued use of the winbox9 platform after any amendment is published will be considered as your acceptance of the updated terms.

10Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way winbox9 handles your personal information, please contact us through the following channels:

• Live Chat: Available 24/7 via the winbox9 platform in Malay and English
• Email: [email protected]

Our team will endeavour to respond to all privacy-related enquiries promptly and in a satisfactory manner. If you are not satisfied with our response, you have the right to refer the matter to the relevant regulatory body under the applicable jurisdiction.